CAHPS® Results

Medicare CAHPS^® Annual Results.

Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.

Measure	2023 Rate	2023 Goal	2024 Rate	2024 Goal
Getting Care Quickly	74	78	80	84
Getting Needed Care	76	81	76	82
Coordination of Care	NA	86	84	87
Customer Service	NA	90	87	91
Rating of Health Plan	80	88	79	88
Rating of All Health Care	NA	87	83	87
Getting Needed Prescription Drugs	NA	90	86	90
Rating of Drug Plan	82	87	84	87
Annual Flu Vaccine	57	74	62	71

Every year, Medicare evaluates plans based on a 5-star rating system. For STAR ratings, please visit [Medicare Plan Finder] or [CMS.gov].

[MLI Taglines required on materials non-small sized only, therefore 8.5x11 paper output include all Multi-Languages taglines located here.]

NA = Not Available Due to Small Denominator

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