CAHPS®
The CAHPS® (Consumer Assessment of Healthcare Providers and Systems) is a program managed by the U.S. Agency for Healthcare Research and Quality (AHRQ). CAHPS surveys are used by the National Committee for Quality Assurance (NCQA), a non-profit group that wants to improve health care quality. Molina Members are surveyed each year by an independent organization using the CAHPS Adult and Child Medicaid Health Plan surveys. These surveys measure how happy members are with their health plan and the care received from doctors. Molina Healthcare’s goal is to be better than 75 percent of Medicaid health plans in the nation who report their results to NCQA.
Medicaid Child CAHPS® Annual Results
NA = Not Available Due to Small Denominator
NB = No Benefit
NR = Not Reported
NQ = Not Required
BR = Biased Rate
If you have any questions or would like additional information about CAHPS® please contact Sandra Brower at (866) 472-4585 (TTY: 711). You may ask for copies of all content on our website by calling the Member Services phone number on your member ID card.
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).