CAHPS® Results

Medicare CAHPS^® Annual Results.

Molina’s scores for the past two years are below. You can see how Molina performs compared to our target goal.

Measure	2023 Rate	2023 Goal	2024 Rate	2024 Goal
Getting Care Quickly	76	78	83	84
Getting Needed Care	79	81	79	82
Coordination of Care	85	86	86	87
Customer Service	89	90	87	91
Rating of Health Plan	87	88	84	88
Rating of All Health Care	86	87	85	87
Getting Needed Prescription Drugs	89	90	88	90
Rating of Drug Plan	87	87	86	87
Annual Flu Vaccine	64	74	63	71

Every year, Medicare evaluates plans based on a 5-star rating system. For STAR ratings, please visit [Medicare Plan Finder or CMS.gov].

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